Privacy policy

Privacy Policy

L’ Nor operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). L’ Nor is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, engage in a transaction, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact information: name, address, billing address, shipping address, phone number, email address
  • Financial information: payment details, transaction data, billing information, payment confirmations
  • Account information: username, password, preferences, and settings
  • Transaction data: items viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Communication data: any information you provide when contacting us
  • Device data: IP address, browser type, device information, and identifiers
  • Usage data: interactions with the Services, browsing behavior, and activity

Sources of Personal Information

We may collect personal information from:

  • Directly from you (e.g. when you create an account, place an order, or contact us)
  • Automatically through cookies and similar technologies
  • Service providers acting on our behalf
  • Partners and third parties

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve the Services: process payments, fulfill orders, manage your account, and personalize your experience
  • Marketing and advertising: send promotional communications and display relevant advertisements
  • Security and fraud prevention: verify accounts and detect suspicious activity
  • Customer support: respond to inquiries and maintain our relationship with you
  • Legal compliance: comply with applicable laws and enforce our policies

Disclosure of Personal Information

We may share your personal information in certain circumstances, including:

  • With Shopify and service providers (e.g. payment processing, shipping, analytics)
  • With marketing and advertising partners
  • When you request or consent to sharing
  • Within our business group or affiliates
  • In connection with legal obligations or business transactions

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be transferred to and processed by Shopify and third parties, potentially in countries outside your residence.

Shopify may also use aggregated data from interactions across merchants to enhance its services. In such cases, Shopify is responsible for processing your personal information. For more information, please refer to Shopify’s privacy policy.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any personal information.

Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Data Security & Retention

We take reasonable measures to protect your personal information; however, no method of transmission is completely secure.

We retain personal information only as long as necessary to:

  • provide Services
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion
  • Request correction
  • Request data portability
  • Withdraw consent
  • Object to or restrict processing

You may also opt out of marketing communications at any time.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

If you have any questions or wish to exercise your rights, please contact us at:
contact@lnor.nl

For the purposes of applicable data protection laws, L’ Nor acts as the data controller of your personal information.